CHAT WITH US!

FAQ - Returns and Exchanges

QUESTION

FREE Returns

FREE Exchanges

Returns and Exchanges

Defective Item

ANSWER

For those customers that have created an account during checkout, please follow our FAST TRACK return/exchange process below.   If, during checkout, you didn't create an account, your request will need to be processed manually by contacting our Customer Care.

 

FAST Track Return/Exchange:

1. Log into your account (look up - it's right above this page):

2. Select the Order from Order History Tab

3. Select Order to return

4. Create Return Request

5. Let us know which Item you are returning, and create the request. 

6. A return/exchange concierge will be assigned to your return and will contact you within one business day to help coordinate your refund/exchange.

 

7. You can see you’re your return and exchanges in the Returns tab: