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Today's FREE
BONUS GIFT
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Today's FREE bonus gift
Today's FREE Bonus Gift: Nina Pink 7-8mm AA Quality Freshwater White Bronze Cultured Pearl Pendant
Today's
FREE BONUS GIFT
WITH ANY PURCHASE OVER $99
Ends Saturday !
Nina Pink 7-8mm AA Quality Freshwater White Bronze Cultured Pearl Pendant
Regular Price: $49.00
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FAQ - Free, Easy and Reliable Exchanges Policy

QUESTION

Free, Easy and Reliable Returns Policy

Free, Easy and Reliable Exchanges Policy

Returns and Exchanges

Defective Item

ANSWER

Making Exchanges Easy:

  • We offer a 90 day; no questions asked, money back guarantee, to ensure that the items are perfect for you.
  • You can exchange your items free of charge
  • A return/exchange concierge will be assigned for your exchange - to make your exchange as fast,e asy and reliable as possible.
 

How exchange works:

1.  Please let us know which item you would like to exchange by login into your account.

2.  An exchange concierge will be assigned to your exchange, and will issue you a convenient return tracking number to track your exchange.

3.  Once we receive your item at our exchange center, we will check and process your return within 7 days.  In certain cases of high value items, please allow us 14 days to process your return.

4.  Once your return is processed, our exchange concierge will issue a gift certificate for the amount of your refund.

5.  You can then order your new item, and use the gift certificate as payment for your new items.


Your new item:

  • For your new item, we will ship it in a storage pouch, without boxes, if your item is the same type as your previous purchase (e.g,  changing bracelet length for a longer length)
  • If your new item is of different type (eg.  exchanging a bracelet for the necklace), we will ship your new items in a box.


What to return:

  • Please ship your item in the protective storage pouch.  
  • Please return the bonus gift.   If you like to keep your bonus gift, we will adjust your credit by the selling price of the bonus gift.
  • To save the environment, please do not return the boxes or any other packing material.