FAQ - Change an order


Redeeming PearlClubâ„¢ VIP points

Price Change Policy

Bank fees

Backorder items

Order history

Cancel an order

Change an order

Redeeming a Gift Certificate


Your order is typically prepared and shipped within just a few hours from the time your payment has been accepted. Once you receive our email stating that your item is Ready to Ship, we are no longer able to apply any changes, as your order is no longer in our premises.

Therefore it is imperative to contact us as soon as possible by clicking "Contact Us" link at top and bottom of the page and filling in the question form. If you are unable to contact us prior to your order leaving our premises, please wait until you receive your package and then follow our Return/ Exchange instructions for further action.

Alternatively, in the interest of time, you may select to place a new order with the correct item and simply return the undesired item for a full refund.