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FAQ - Change an order

QUESTION

How to order

Redeeming PearlClubâ„¢ VIP points

Price Change Policy

Bank fees

Backorder items

Order history

Cancel an order

How do I choose the pearl overtone?

Do you accept bank wire?

Change an order

Redeeming a Gift Certificate

How do I Select a Bracelet Length?

Special Instructions with my order

Can you match my pearls with your pearls?

Do you offer any discounts?

Is This Website Legitimate?

Gift cards

Gift wrapping

Can I pick up my item from your store?

Discreet Packaging

Choosing ring size

ANSWER

Your order is typically prepared and shipped within just a few hours from the time your payment has been accepted. Once you receive our email stating that your item is Ready to Ship, we are no longer able to apply any changes, as your order is no longer in our premises.

Therefore it is imperative to contact us as soon as possible by clicking "Contact Us" link at top and bottom of the page and filling in the question form.

If you are unable to contact us prior to your order leaving our premises, please wait until you receive your package and then follow our Return instructions for further action.