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Today's FREE bonus gift
Today's FREE Bonus Gift: PearlsOnly - Atina Pink 6-7mm A Quality Freshwater Cultured Pearl Necklace
Today's
FREE BONUS GIFT
WITH ANY PURCHASE OVER $99
Ends Wednesday !
PearlsOnly - Atina Pink 6-7mm A Quality Freshwater Cultured Pearl Necklace
Regular Price: $49.00
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HOLIDAY SALE - 20% off EVERYTHING. Use code PEARL20. Only until Dec 14th

FAQ - Change an order

QUESTION

Redeeming PearlClubâ„¢ VIP points

Price Change Policy

Bank fees

Backorder items

Order history

Cancel an order

Change an order

Redeeming a Gift Certificate

ANSWER

Your order is typically prepared and shipped within just a few hours from the time your payment has been accepted. Once you receive our email stating that your item is Ready to Ship, we are no longer able to apply any changes, as your order is no longer in our premises.

Therefore it is imperative to contact us as soon as possible by clicking "Contact Us" link at top and bottom of the page and filling in the question form. If you are unable to contact us prior to your order leaving our premises, please wait until you receive your package and then follow our Return/ Exchange instructions for further action.

Alternatively, in the interest of time, you may select to place a new order with the correct item and simply return the undesired item for a full refund.