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FAQ - International Shipping

QUESTION

APO and FPO Addresses

Shipping to Post Office Boxes

Tracking an order

Partial shipment

Undelivered order

International Shipping

Shipping Rates

Where do you ship from?

ANSWER

Your order will be started and ready for shipping within 24 hours of the time you place your order.  We operate 7 days a week, 12 hours a day - expanding our operations to 7 days a week, 24 hours a day during peak times.  This means that your order will be ALWAYS shipped promptly and on time.  

Packages that are shipped via DHL Express Shipping and will take at most three to five business days to arrive. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.  

Please note however that despite this documentation, all duties and taxes will be billed to PearlsOnly account and you will NOT be charged any additional fees.

Countries that require an identification number include Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.