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Knowledgebase |
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 | I have already made an order, can you insert gift text for me please? |  |
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We will be happy to a PearlsOnly greeting card with the text of your
choice. Please email us the text you want to insert in the greeting card, by
using the following link: email us
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| When will my order arrive? |  |
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If have chosen FedEx delivery, you order should be with you within 3-4 business
days. You should of received a tracking number where you can track your order at
www.FedEx.com . If you have chosen USPS ground shipping, your order should be
with you in 10 days. You should of received a tracking number where you can
track your order at
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| Can I change or cancel my order? | |
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If you decide you want to change or cancel your order, please email us with
your order number at the following link, email us
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| How long will it take for my order to actually be shipped from the moment I make the order? | |
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From the moment you place your order to moment it is shipped out of our office,
it will take no more than 24 hours. If there are any problems with this, we
will contact you asap.
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| What is your delivery time? | |
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Shipping via FedEx takes 3-4 business days and is free for orders over $75.00.
We only offer ground shipping to the USA via USPS which takes 10 days.
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| What is the delivery time for Hanadama? | |
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The delivery time for Hanadama is pearls is 3 weeks.
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| Do you offer a faster delivery time? | |
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The fastest delivery time we offer is 3-4 business days via FedEx which is free
for orders over $75.00.
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| How do I change my shipping address? | |
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Please email us using the following link, email us
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| Where do you ship to? | |
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We ship to USA, Canada, UK, Australia, Finland, Germany, Ireland, Italy, New
Zealand, Sweden and Switzerland. Unfortunately we do not ship to anywhere else
at present.
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| Do you accept bank wire? | |
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Unfortunately we do not accept bank wire. You can pay using our payment gateways
WorldPay, PayPal and Bill Me Later.
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| Can I substitute the free gift? | |
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Unfortunately you cannot substitute the free gift for another good.
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| Do you offer any discounts? | |
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We have a selection of jewelry on offer in the following link After your
first order, you will be entitled to VIP membership which will entitle you to
15% discount on all future purchases.
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| Can someone call me? | |
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We have a toll free number for the USA 1.888.834.4148 and an international
number +1.703.637.9222. If you can’t get through on these numbers leave us a
message and we will get back to you, or leave us an email using the following
link .
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| What is the standard length of a pearl necklace? | |
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There is no standard length for a pearl necklace. Most of our prices for
necklaces represent 16 inch. You can choose your own necklace length once you
have found of necklace of your choice on our website.
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| Do you sell different metal for the earrings? | |
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Unfortunately we only sell the earrings with the metal shown on our website
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| Does the pendant setting come with a different metal? | |
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Unfortunately we only sell the pendants which are shown on the website
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| Can you price match? | |
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Unfortunately we do not offer a price match service. Our pearls are already very
reasonably priced as we deal direct from the pearl farms.
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| Can you match my pearls with your pearls? | |
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In order to get the best match, we would have to lay the pearls next to one
another. The best way we can match your pearls with our pearls would be for you
to tell us the overtone colour of your present pearls and put that in the
special instructions box in the checkout
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| How do I choose the pearl overtone? | |
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In the special instructions box in the checkout, please state which overtone you
prefer.
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| Do you do have custom ring sizes? | |
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Unfortunately we only offer ring sizes in what I shown on the website. If you
are an in between size, you may want to purchase the larger size, then take it
to a jeweller after to get changed.
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| Do you do custom orders? | |
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We custom order to a certain level. We have several lengths of necklaces and
bracelets you can choose from along with a wide selection of clasps. We do not
offer any other custom orders at present.
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| Do you sell loose or individual pearls? | |
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Unfortunately we do not sell individual or loose pearls at this point.
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| Do you sell just the clasp? | |
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Unfortunately we do not sell the clasps separate.
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| Do you sell the pendant setting separate? | |
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Unfortunately we do sell the pendant setting separate without the pearl and
necklace.
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| Can you tell me how much my pearls are worth? | |
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Unfortunately we do not offer a pearl valuation service. However, if you buy
pearls from us, you receive a free appraisal certificate.
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| I have forgotten my log in and/or password, what do I do? | |
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Please use the following link to help recover your password and log in, If
you cannot remember which email you subscribed with, please contact us using the
following link .
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| Do you buy pearls? | |
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Unfortunately we do not buy pearls. We carefully select our pearls from
reputable farms to ensure the highest quality.
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| Do you fix jewelry? | |
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Unfortunately we do not fix jewellery at this point. However if you order from
us, we have a 90 day guarantee, so we would be happy to fix or replace pearls
which you have bought from us.
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| Do you sell blue pearls? | |
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Unfortunately we do not sell blue pearls at present. However we have a
selection of black pearls which can have a blue overtone which you can see at
the following link .
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