Customer Service Specialist

Requirement:

• Native English Speaker
• Excellent communication skills.
• A strong customer-centric approach to all duties.
• The ability to interact and communicate fluently, effectively and politely in writing with English speaking customers.
• The ability to act in a professional and efficient manner and work well with other team members in order to meet deadlines.
• The ability to apply common sense in solving problems presented by internal and external customers.
• Experience using MS office applications, web based applications as well as database applications will be an asset.
• Strong organization skills for effective prioritization and management of tasks as well as individual work environment.
• Demonstrated ability to deal with large volumes of work, while maintaining strong focus on quality and attention to detail.
• Outstanding interpersonal and motivational skills

The key roles and responsibilities include:

• Provide support to customers on a variety of issues while upholding the high standards of customer service of PearlsOnly.
• Assist new customers with purchases.
• Assist with after-sales inquires.
• Reviewing incoming emails and responding on a timely basis.
• Effectively utilizing internal resources in addressing customer inquiries.
• Indentifying and monitoring changes to ensure smooth transition to new processes and procedures.
• Assisting with the required customer service related reporting to the executive.
• Coordinate international customer care activies
• Solicit and report on customer feedback.
• Performing additional duties as directed by the Vice President of Operations.

Motivated candidates please send your resume to:

Find out more about this position and our company at http://www.pearlsonly.com/careers/